Product Overview
Battery Replacement
Product Features
Patented Anti-Peep PIN Genie® Keypad
Digits are randomly displayed on the keypad ensuring access codes to be undetectable to intruders after repeated use. Numbers are randomly distributed across 4 buttons, with 3 numbers in each button. Users can press any button showing their number. Location of the numbers are always different every time someone uses the keypad, making it hard for prying eyes to guess the correct code.
Multiple Access Codes & Monitoring
Store up to 18 Access Codes for family, friends and guests, as well as monitor entry and exit records.
Advanced 3D Fingerprint Recogition
Biometric Fingerprint Recognition protocol allows up to 99 registered fingerprints to be used and accepts only actual fingerprints – preventing lifted prints from being used.
Live Monitoring and Voice Control
Through your smartphone, monitor door access from anywhere in the world and securely control who comes and goes You can also control your LOCKLY® smart lock using your voice with Amazon Alexa or Google Assistant. (Included on Secure Pro models)
Complete Privacy
The exterior displayed keypad can be locked and switched off using the simple ON/OFF toggle from the inside panel. The owner can prevent others trying to input the passcode from the outside and entering the home
Offline Access CodeTM (OAC)
The Offline Access CodeTM can allow owners to issue access codes, set the allowed access duration, all without LOCKLY ever connecting to the internet, so in case of power outage, you can still magically and remotely issue Access Codes without any connection to the web.
Auto-Lock
Users no longer have to worry about forgetting to lock the door. With Auto Lock enabled, LOCKLY
Backup Keys and 9V Battery Socket
The door can be opened with physical backup keys. There is also a 9V battery connection socket for emergency power backup to access the keypad in case your smart lock runs out of battery.
Understanding Your New Lock
After the installation of your new LOCKLY®, understanding some key functions of operating your smart lock is important. The following guides will walk you through resetting a lock, adding Access Codes, deleting Access Codes, adding and deleting fingerprints) and also how to configure your OAC (Offline Access CodeTM).
For any questions you can always visit http://LOCKLY.com/help for assistance. Don’t forget that LOCKLY Secure works best with our iOS and Android app.
Product Images
Reset Button
In order to setup the LOCKLY® to another smart phone, you must have your “Activation Code” available. The Activation Code can be found on the Activation Code Card (PART U) that came with your smart lock.
After you have the Activation Code ready, push the reset button on the back panel of the LOCKLY Secure to perform your reset. See below to see which Reset Process applies for you. Once the smart lock has been reset, all the data previously stored will be deleted.
Keypad Display Switch
The exterior keypad screen can be locked and turned off by using the ON/OFF switch at the back panel (interior) of the smart lock. When it is switched off, people who are outside cannot enter any access codes to unlock the door.
Rebooting Your Lock
Press and release the reboot button when you want to reboot the lock. Your LOCKLY will beep once after reboot. Only reboot when necessary.
To reboot, find the reboot button located on the bottom of the exterior side of LOCKLY lock. The reboot button is located in the middle of the two 9V battery backup sockets.
You will need something small such as a paperclip, to press the reboot button. Insert the paper clip and press down firmly and let go. Your screen should restart and the lock should reboot automatically.
Low Battery
When the battery is in seriously low condition, LOCKLY® will make continuous beeping sounds in addition to the flashing low battery icon on the touch screen. You should replace batteries immediately to avoid your smart lock from shutting down.
When your smart lock low-battery warning alert finally dies, you will have 3 chances to unlock your smart lock either by a password, APP or fingerprint. If the unlock was successful, the low-battery warning alert will be on for 1 minute. After which, the smart lock will go to dead-battery mode and will lock auto lock in 5 seconds and the screen will display a low-battery icon.
How to Change the Batteries
Under normal use, the LOCKLY® battery will last up to a year. Please check battery levels regularly and change your batteries when the low battery notification is issued. For best practice, always use new batteries by a major brand.
Open the battery compartment cover and insert eight (8) new AA alkaline batteries as shown. Be sure to unscrew the screw located on the top of the cover first by unscrewing counter clockwise before sliding the cover up.
- Make sure the batteries are oriented correctly by matching the orientation displayed.
- Replacing the batteries do not reset stored Access Codes.
- To see a list of recommended brands, please visit http://LOCKLY.com/battery
Configuring Access
There are a total of five (5) buttons on the keypad as shown in the example image to the left. The numbers in each button may differ than what is shown on your device than what is displayed here.
To enter your required digit, just simply press the circle where your number is shown. You do not need to press the actual number as anywhere within the circle will suffice.
The button on the bottom is the OK button. You will be pressing this button when you are done entering your Access Code.
Your new LOCKLY® Access Code can be any combination of 6 to 8 digits.
Once a new Access Code is entered, the Default Access Code of 123456 would be deleted. A maximum of 16 sets of Access Codes can be stored for use at any given time. To add more than 16 sets of Access Codes, you must delete an existing Access Code before adding a new code. If you’re not using the APP, you can store up to 18 sets of Access Code.
Entering Programming Mode
To enter Programming Mode, remove the battery compartment cover on the interior side of the Secure to expose the Reset and Program buttons (See page 8).
Simply press the Program button to enter programming mode.
Note: Program button will be disabled once synced to a smart phone. Configure all settings via synced smart phone. Access Codes previously added by Programming mode will be cleared.
To end Programming Mode, press the Program button anytime.
Programming Mode will automatically exit if the keypad is inactive for more than thirty (30) seconds.
After entering Programming Mode, you should see the screen as displayed to the right on your LOCKLY® keypad. Follow the following steps to add, delete, or check your Access Codes.
Adding an Access Code
While in Programming Mode, select “1AD” to add an Access Code. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.
After pressing “1AD” press “Pd” to add an Access Code.
Enter your new 6 – 8 digit Access Code and press
when you are finished. You will then re-enter the code to confirm your new Access Code.
Remember, just touch the digit you need within the circle around each 3 numbers. There is no need to touch the exact location of the number. For example, based on the example image to the left, if you need “1”, you can touch the upper left button. For “6”, you would touch the upper right button.
Adding a Fingerpring
In this section, you will learn how to register a fingerprint to your new smart lock. Fingerprint ® .
For security reasons, LOCKLY will only accept fingerprint patterns that consist of cross intersection points. Patterns with no cross intersection points will not be acceptable.
Please check your fingers before registration to make sure the finger you want to register will be acceptable by our system. Otherwise, use an alternative finger to ensure successful registration.
The following examples show which types of fingerprint patterns will be acceptable. It is highly recommended to enroll at least one finger from each hand in case the hand you are using is unavailable, such as, in instances like if you are holding items in that hand or have sustained an injury.
Your smart lock can register up to ninety-nine (99) fingerprints. Please read the following sections if you want to add or delete fingerprints. We recommend using your app to add fingerprints, however, the following section can show you how to add and remove fingerprints if you did not pair your lock with a smart phone.
Adding a Fingerprint
While in Programming Mode*, select “1AD” to add an Access Code. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.
After pressing “1AD” press “FP” to register a Fingerprint.
Upon pressing “FP”, you will enter Fingerprint Registration Mode and you will see a green LED ring light up on the fingerprint panel on the exterior side of LOCKLY® Secure Plus / Pro.
Once you’re in Fingerprint Registration Mode you will see two numbers displayed on keypad. The top number is your Fingerprint Registration number, in this example to the left, “1”. The bottom number will always start with a “6”.
You must successfully scan your fingerprint six (6) times for it to properly register. Every time you scan your fingerprint, the number on the bottom will change, starting from 6 – then 5, 4, 3, 2, 1, until the fingerprint is successfully registered.
Note: For reference, please keep a record of your fingerprint registration number to distinguish whom it was registered to.
Scan your finger by lightly placing your designated finger on the sensor until you hear a beep. Lift your finger and repeat the process slowly until the digit “6” shown on the screen becomes “1”. If you have successfully scanned and registered your fingerprint, you will hear a long beep, and the Bluetooth icon will flash green.
PASS will show on the keypad and press OK Button to exit. If you did not successfully register your fingerprint, FAIL will show on the keypad. If FAIL is displayed, press OK Button to return to the previous screen to rescan your finger.
Fingerprint Scanning Directions
The fingerprint sensor equipped in your smart lock is loaded with powerful fingerprint algorithms to extract quality features from fingers, even in poor conditions. Placing your finger on the sensor correctly helps consistency in fingerprint recognition. The following directions and tips will guide you on how to scan an optimal fingerprint image.
Fingerprint Scanning Tips & Troubleshooting
Tips for Fingerprint Enrollment and Recognition
• Place your finger to completely cover the sensor with maximum contact surface. • Position the center of your finger (core) to the center of the sensor.
• Hold your finger still for more than a second until you hear a beep.
• Scan a finger that is clean and free from dirt. If a finger is cracked and dry, lightly moisten the finger to improve recognition with hand sanitizer or moisturizer.
• Children ages 12 and under are not recommended to use fingerprint access due to the constant changes of their fingers during growth.
• Elderly with fading fingerprints may have difficulty in recognition.
• If your finger has a cut, scar, or cracked skin due to dryness, try another finger.
Troubleshooting Fingerprints
In case of poor fingerprint conditions
• If wet – wipe excess moisture from finger before scanning
• If dry – moisturize or blow warm breath over finger before scanning
• If dirty – wipe stains and dirt off from finger before scanning
• Make sure the sensor is clean from dirt or smudges – wipe sensor with soft cloth regularly
For more troubleshooting help, visit http://LOCKLY.com/help
Deleting Stored Fingerprints
Adjusting Keypad Brightness
Adding Z-Wave
Z-Wave module is built-in to this LOCKLY smart lock model. To add LOCKLY to your Z-Wave controller, enter inclusion mode according to Z-Wave operation instructions. enter inclusion mode according to the operation instructions of your Z-Wave controller.
Deleting Z-Wave
To delete LOCKLY from your Z-Wave controller, enter exclusion mode according to Z-Wave operation instructions.
Firmware version query: press and hold the program key (after three batteries are installed in the second row battery box, press the program key to load the fourth battery). After the version number is displayed on the screen, the left and right unlocking directions are automatically checked.
Adding Secure Link
LOCKLY® Secure Link1 adds live status monitoring and voice control capabilities to your LOCKLY Smart Lock. If you purchased a Secure Pro model, the Secure Link is included in your package. For all other LOCKLY products, the Secure Link can be purchased and added anytime.
To set up the LOCKLY Secure smart lock with Secure Link Wi-Fi Hub and Door Sensors, launch the LOCKLY App on your iOS or Android device. From the main menu drop down located on the upper left of the screen, select “Add a New Device” then select “Secure Link Wi-Fi Hub”. Follow the in-app instructions to set up your Secure Link.
To activate voice commands, you will need Amazon Alexa or Google Assistant. Make sure you enable the LOCKLY Action for Google Assistant or the Amazon Alexa Skill before you can configure your voice to perform voice commands.
Locking and Unlocking With Access Codes
Three consecutive wrong attempts will put LOCKLY in “Safe Mode”.
Lock your LOCKLY by pressing the OK Button or by brushing your hand across the screen anytime when the door is closed. The smart lock will also auto-lock after unlocking based on your set auto-lock settings.
You may toggle between two types of keypad displays to enter your Access Code. The fixed digit version and the PIN Genie® version (Recommended). Press and hold the OK Button for 3 seconds to toggle back and forth between the two keypads.
(Sample display shown only)
Locking/Unlocking LOCKLY® with Fingerprints
Unlocking
Place a registered finger to the fingerprint scanner located on the exterior side of the lock to the right.
If your fingerprint is registered and acknowledged, you will hear a “beep” sound and a Green LED will light up on the fingerprint scanner. You can then open the door.
If you see a Red LED, it means your fingerprint is not recognized. You must wait until the red LED is off to try again.
Locking
To lock your smart lock, press the OK Button anytime or brush your hand across the screen when the lock is unlocked.
Locking/Unlocking LOCKLY® with App
You must have the LOCKLY iOS or Android app installed in order to lock and unlock with smartphone and connect with voice assistants like Alexa or Google Assistant. Please download the app by visiting the link below or search “LOCKLY” from the correct app store.
Locking/Unlocking with Physical Key
To unlock your lock using the physical key (included), open the key cover on the handle by turning the cover to reveal the keyhole.
Insert your key and turn clockwise or counter clockwise to lock or unlock the door.
Locking and Unlocking with Voice Assistants
Once your ® Smart Lock and Secure Link1 Wi-Fi Hub has been installed and configured correctly, make sure you enable the LOCKLY Action for Google Assistant or the Amazon Alexa Skill before you can configure your voice to perform voice commands.
You can ask your questions such as door status or request for your door to be locked or unlocked.
– “Hey Google, unlock my Back Door”*
– “Hey Google, is my Back Door locked?”
– “Hey Google, lock my Back Door”
– “Hey Google, is my Back Door unlocked?”
– Alexa, unlock my Front Door.*
– Alexa, is my Front Door locked?
– Hi Alexa, lock my Front Door.
– Alexa, is my Front Door unlocked?
Safe Mode – Overview
You will see a “10” on the screen, notifying the number of minutes that the keypad is disabled for. After 10 minutes, you may attempt to enter the correct Access Code to unlock the door. After the second incorrect attempt to unlock the lock with the wrong Access Code, LOCKLY will disable the keypad for 20 minutes, displaying a “20” on the screen. After the third wrong attempt to unlock the door with the correct Access Code, the screen will be disabled for 30 minutes. (Example A and Example B above).
Note: In order to conserve power, the countdown prompt will only be displayed for 3 seconds. You can reactivate the screen by sliding your hand across the screen.
Disabling Safe Mode
There are four (4) ways to disable Safe Mode.
Option 1 – Entering Correct Access Code
Activate the keypad by pressing and holding for 3 seconds.
Enter the correct Access Code twice (2) when the keypad is available, pressing after every time the Access Code is entered.
Option 2 – LOCKLY® Bluetooth App
Use the app that is synced to your LOCKLY to disable Safe Mode by unlocking the door. If you have not downloaded the app to use with your smart lock, you won’t be able to use this option to disable Safe Mode.
Option 3 – Physical Key
There is a pair of keys supplied with your new lock.
Option 4 – Registered Fingerprint
Use any registered fingerprint to reactivate the keypad. The door will unlock and reactivate the keypad once a registered fingerprint is used.
Rain Mode
Offline Access Code
The Offline Access CodeTM (OAC) is a unique feature of our smart lock. It allows you
to grant access to guests remotely without guests needing to download the app.
To use the OAC feature, make sure you download the LOCKLY app for iOS or Android first, and sync your smart lock to your mobile device. OAC can only be issued by the administrative owner of the lock.
From there, you can then issue an Offline Access CodeTM within the app.
Go to “Access” and choose “Add a New User, then select Offline Access CodeTM
(OAC)” and follow on screen instructions to generate your Offline Access CodeTM.
Understanding Offline Access CodeTM (OAC)
OAC are issued to the guest by asking them to enter 4-12 digit number after a double – click on the . Your LOCKLY randomly generates the Offline Access CodeTM which can be shared to your guests together with the instructions generated using the LOCKLY app.
After a double-click on the , touchscreen
will display numbers on Fixed Digit mode, then guest can enter the Offline Access CodeTM
Sub-Admin Access
Sub-Admin Access can be created to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your LOCKLY®
sub-admin permission can be setup through the LOCKLY App then Add A New User.
You can select the Validity Period and User Permissions of the sub-admin.
Sub Admins will not be able to access the lock remotely but Sub Admin will be able to grant limited access codes to users when within Bluetooth range. Once Sub Admin control is setup, you as the Admin will no longer be able to issue Offline Access CodeTM (OAC)
The Sub-Admin access is ideal for long term property leasing and Airbnb tenants.
Re-Keying The Lockly Lock
LOCKLY smart lock comes with a 6-pin cylinder which can be replaced with regularly purchased DIY re-keying kit available in the market.
If you are not familiar with this process, please contact a professional locksmith. For more information, visit : http://support.LOCKLY.com/faq/rekeying/
Notes
Auto Lock Feature
Your lock can be programmed to auto-lock between 5-300 seconds after the door opening. You can select the timing through the LOCKLY® App. If auto-lock is not activated and door is still open, the touchscreen will remain lighted, simply press the on the keypad to lock.
One-Touch Locking
You can always manually do a quick lock by touching anywhere on the touchscreen. LOCKLY smart lock is shipped with this feature already activated. You may deactivate this feature through the LOCKLY App.
9V Backup Access
When your LOCKLY is out of power, you can temporarily activate the keypad by using a 9V battery against the bottom of the exterior side of the smart lock. Please see Section 2.6 for more info.
Physical Keys
Even though you have your fingerprints registered and Access Codes stored, it’s always best practice to carry your physical keys with you at all times in case for any reason your lock falls into Safe Mode.
Activation Code
You may find an Activation Card with an Activation Code included in your package. It is very crucial that you do not lose this card. Please store this card safely as you will need the default Activation Code on that card to master reset your lock in case, for any reason, you have lost the phone paired to LOCKLY and also forgot your Access Code.
Troubleshooting
Please visit http://LOCKLY.com/help for troubleshooting and the most frequently asked questions and answers.
Cleaning Your Lock
Making sure your LOCKLY® is clean is best practice to ensure optimal product use. Follow the DOs and DON’Ts below.
Safety Precautions
Do not attempt to disassemble the smart lock by yourself. It can cause product damage, void warranty, and cause injuries.
Do not use any inappropriate tools that can cause damages or malfunction to your lock.
Always make sure your door is securely closed and locked when you leave your house to prevent unwanted entry.
Please keep your Access Codes safe. Restrict access to the back panel of your smart lock and check your settings regularly to ensure Access Codes have not been changed without your knowledge.
Always dispose of used batteries according to your local laws. DO NOT BURN.
